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REFUND AND RETURN POLICY

At Eva Wellness, we aim to deliver high-quality products that meet our customers' wellness needs. If you encounter issues with your purchase, please review our guidelines on replacements and refunds below.

Eligibility for Replacements and Refunds

We offer replacements and refunds under the following conditions:

  • Replacement of Damaged Products: If your product arrives damaged, you may request a replacement within 30 days of the original purchase date. The product must remain in its original, unopened packaging.

  • Unopened Products for Refund: If the product is unopened and returned in its original packaging, a refund can be issued. The return shipping cost will be deducted from the total refund amount.

  • Proof of Purchase: Please retain your purchase receipt or order confirmation as proof of purchase when requesting a replacement or refund.

Replacement Policy

  • Damaged Products: If your product arrives damaged, please contact us within 30 days. We will provide instructions for initiating a replacement, which we will process upon confirmation of the damage.

  • 30-Day Limit: Requests for replacements must be submitted within 30 days of the original purchase date. Unfortunately, we cannot process replacements beyond this period.

Refund Conditions

  • Refund Eligibility: Refunds are only available for products that remain unopened in their original packaging.

  • Change of Mind after Use: Refunds are not permitted for products that have been opened, used, or consumed.

  • Return Shipping Costs: Return shipping costs will be deducted from the total refund amount.

Process for Replacement Conditions

To request a replacement or refund, please follow these steps:

  1. Contact Us: Email us at info@evawellness.in within the 30-day period. Provide your order number and photos of the damaged product, if applicable.

  2. Return Authorization: For refunds, we will provide you with return instructions and confirm the amount after deducting return shipping costs.

  3. Processing Time: Refunds will be processed to the original payment method within [5-10 business days] once the product has been received and inspected.

Contact Us

For any questions or assistance with replacements and refunds, please reach out to:
Email: info@evawellness.in

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