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SHIPPING POLICY

At Eva Wellness, we strive to provide fast and reliable shipping to our customers. This shipping policy explains how orders are processed, shipped, and what to expect during your purchase experience. By placing an order with us, you agree to the terms outlined below.

Processing Time

  • Order Processing: Orders are typically processed within [1-3] business days after purchase. During high-demand periods, processing times may be extended.

  • Business Days: Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates and Delivery Time

We offer several shipping options to meet your needs. Shipping costs are calculated at checkout based on your location and the shipping method chosen.

  • Standard Shipping: Delivery typically takes [5-7 business days].

  • Expedited Shipping: Delivery typically takes [2-3 business days].

  • Overnight Shipping: Delivery takes [1 business day] for orders placed before the cut-off time.

Shipping Confirmation and Tracking

  • Order Confirmation: You will receive an order confirmation email shortly after placing your order.

  • Shipping Confirmation: Once your order is shipped, we will send a shipping confirmation email with a tracking number to allow you to monitor your order’s progress.

  • Tracking Your Order: You can track your order using the tracking number provided in the shipping confirmation email. It may take up to 24 hours for tracking information to be updated by the carrier.

Shipping Restrictions

Some products may be restricted from shipping to certain locations due to regional regulations or carrier limitations. If any item in your order is restricted, we will notify you as soon as possible.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or if it goes unclaimed, we will contact you to arrange a re-delivery. Additional shipping charges may apply for re-shipping an undeliverable package.

Lost or Damaged Packages

We work diligently with our shipping partners to ensure timely and safe delivery of all orders. However, in the rare case of lost or damaged packages:

  • Lost Packages: If you believe your package is lost, please contact us within [14 days] of the estimated delivery date. We will work with the carrier to investigate the issue and determine a solution.

  • Damaged Packages: If your order arrives damaged, please contact us within [48 hours] of receipt. We may request photos of the damaged items and packaging to process your claim with the carrier.

Changes and Cancellations

Once an order is processed, we cannot guarantee changes to shipping details or cancellations. Please contact us as soon as possible if you need to modify or cancel an order, and we will do our best to assist.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:
Email: info@evawellness.in

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